Online Customer Service Representative – American Express (Remote)

Online Customer Service Representative – American Express (Remote)

Are you passionate about delivering exceptional service and seeking a remote opportunity with a global leader? Join American Express as an Online Customer Service Representative and play a pivotal role in providing world-class support to cardmembers. This role offers a unique opportunity to build your career with one of the most trusted names in financial services, all from the comfort of your home.



Key Responsibilities

Provide outstanding customer support through various communication channels, including phone, email, and live chat.
Address cardholder inquiries related to account services, billing, and transactions promptly and accurately.
Resolve customer issues by offering tailored solutions and ensuring satisfaction.
Educate customers on products, services, and benefits offered by American Express.
Maintain detailed and accurate records of customer interactions using company systems.
Collaborate with internal teams to address and escalate complex issues when necessary.
Meet or exceed performance metrics, including response time, accuracy, and customer satisfaction scores.




Requirements

High school diploma or equivalent (Bachelor’s degree preferred).
Prior customer service experience (1+ years is a plus).
Strong communication skills, both written and verbal.
Proficiency in navigating digital platforms and using basic computer applications.
Ability to multitask and manage time effectively in a remote work environment.
A quiet, distraction-free home office setup with reliable internet connectivity.
Enthusiastic and customer-focused mindset with problem-solving skills.




Benefits

Competitive hourly wage and performance-based incentives.
Comprehensive health, dental, and vision insurance.
Paid training and ongoing professional development opportunities.
Generous paid time off (PTO) and holiday pay.
Retirement savings plan with company contributions.
Employee discounts on travel, dining, and financial services.
Opportunities for career growth within American Express.




Educational Qualifications

Minimum requirement: High school diploma.
Preferred: Associate or Bachelor’s degree in Business, Communication, or a related field.




Company Overview
American Express is a globally renowned company committed to providing innovative products and exceptional service. For over 170 years, we've been redefining customer experiences and building a culture that values innovation, collaboration, and inclusivity. Our team is dedicated to helping individuals and businesses achieve their goals through reliable financial products and personalized solutions.



Commitment to Equal Opportunity
At American Express, diversity and inclusion are at the core of our values. We are proud to be an equal-opportunity employer and provide fair consideration to all applicants, regardless of age, gender, ethnicity, disability, or any other characteristic. Join us in fostering an environment where everyone can thrive and contribute to a better future.

Embark on your journey with American Express today—apply now to become an Online Customer Service Representative!