Part-Time Remote Call Center Customer Service Representative

Job Description:
Join our team as a Part-Time Remote Call Center Customer Service Representative, where you’ll have the opportunity to assist customers from the comfort of your home. In this role, you'll handle inbound calls, respond to customer inquiries, and provide support to ensure a positive customer experience. This position is ideal for individuals with excellent communication skills, a customer-focused mindset, and a desire for a flexible, part-time work schedule. No prior call center experience is necessary – we offer full training to get you started!

Key Responsibilities:

Answer incoming calls and provide accurate information to customers.
Assist with questions regarding products, services, orders, and accounts.
Resolve customer issues efficiently, ensuring high satisfaction.
Maintain detailed records of customer interactions in our system.
Collaborate with team members to meet performance targets and goals.

Requirements:

Strong communication and active listening skills.
Reliable internet connection and a quiet workspace at home.
Basic computer skills and ability to navigate multiple systems.
Flexible availability, including some evenings and weekends.

Join us to enjoy a part-time remote opportunity with competitive pay, flexible hours, and the convenience of working from home

JOB SUMMARY
An Alivi Customer Service Representative (CSR) will provide prompt and courteous support to the members of our health plan partners in English (Spanish fluency a plus), address inquiries about our transportation services. The CSR role requires excellent communication skills in both English and Spanish, empathy, patience, and attention to detail during data entry and while speaking with members.

DUTIES & RESPONSIBILITIES
• Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan.
• Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.
• Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI).
• Escalates transportation and customer service concerns to contact center leadership team.

REQUIREMENTS
• Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
• High School degree or equivalent.
• Must be able to sit for 4 hours or more a day wearing a headset.
• Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members.)
• CSR’s must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps.
• Excellent written, communication and data entry skills.
• Moderate experience in Microsoft Teams, Outlook, and Word.
• Must be able to adapt to high and a fast-paced call volume.

Job Type: Full-time

Pay: $16.50 per hour

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Shift:
• 8 hour shift

Application Question(s):
• Are you willing to undergo a background check, in accordance with laws and regulations?
• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Work Location: Remote