Remote Customer Service Account Representative

Remote Customer Service Account Representative

A Remote Customer Service Account Representative plays a vital role in delivering excellent customer experiences by assisting clients with their account-related inquiries and concerns. In this work-from-home position, you'll handle customer communications via phone, email, or chat, addressing questions, resolving issues, and ensuring customer satisfaction.

Ideal candidates should possess strong communication skills, problem-solving abilities, and a customer-focused mindset. Familiarity with account management tools and a knack for building rapport are advantageous. This role offers flexibility, growth opportunities, and the ability to work remotely while contributing to an organization's success in delivering top-notch customer care.
Job highlights
Identified by Google from the original job post
Qualifications

High School Diploma or GED Required
One (1) to three (3) years of associated work experience in customer service or patient care setting, managing patients, health information, and administration
Customer service orientation
High degree of accuracy and attention to detail

Benefits

We offer a highly competitive total compensation package which includes Health, Dental, Vision, Life, 401(k), Six Paid Holidays, Vacation and Sick Leave, Long-term disability and short-term disability benefits, and much more

Responsibilities

The Account Representative is primarily responsible for providing support to clients throughout the occupational medicine management process
Act as the primary liaison for clients and clinics to successfully obtain medical surveillance records
Provide effective ongoing communication and high-quality customer service to all client and clinic contacts
Coordinate and communicate all medical and substance abuse testing record submissions for both inbound and outbound records
Monitor laboratory results and collaborate with the vendor to resolve errors on a timely basis
Track and submit x-rays and collaborate with the vendor to resolve errors on a timely basis
Issue employee letters per client protocols, with special attention to dates of services and logging protocols
Monitor employee DOT documents and cards, with special attention to expiration dates
Schedule employee physicals, as need
Assist in training new clients in the process of scheduling occupational medicine and substance abuse testing services
Coordinate onsite medical surveillance services when needed
Facilitate invoice review and verification
Promote and maintain positive relations with clinics and other vendors, order supplies for clinics when needed
Weekly shift rotations of 7am to 3:30pm, CST and 8:30am to 5pm, CST

Job description
The Leading Provider of Integrated Occupational Medicine Services

CORE Health Networks, the recognized leader in Integrated Occupational Medicine Services, provides integrated solutions to your occupational healthcare needs. Our programs are designed to align with each clients’ missions, goals, and values to achieve desired outcomes and exceed expectations. As we continue to grow we are expanding our team of talented professionals. We are currently seeking a full-time Remote Customer Service Account Representative to work remotely from home on a Monday through Friday day shift basis.

We offer a highly competitive total compensation package which includes Health, Dental, Vision, Life, 401(k), Six Paid Holidays, Vacation and Sick Leave, Long-term disability and short-term disability benefits, and much more.

To learn more about this exciting opportunity, review the job specifications below:

Position Overview:

The Account Representative is primarily responsible for providing support to clients throughout the occupational medicine management process.

Principal Duties and Responsibilities (Essential Functions):
• Act as the primary liaison for clients and clinics to successfully obtain medical surveillance records
• Provide effective ongoing communication and high-quality customer service to all client and clinic contacts
• Coordinate and communicate all medical and substance abuse testing record submissions for both inbound and outbound records
• Monitor laboratory results and collaborate with the vendor to resolve errors on a timely basis.
• Track and submit x-rays and collaborate with the vendor to resolve errors on a timely basis
• Issue employee letters per client protocols, with special attention to dates of services and logging protocols.
• Monitor employee DOT documents and cards, with special attention to expiration dates.
• Schedule employee physicals, as need.
• Assist in training new clients in the process of scheduling occupational medicine and substance abuse testing services.
• Coordinate onsite medical surveillance services when needed
• Facilitate invoice review and verification.
• Promote and maintain positive relations with clinics and other vendors, order supplies for clinics when needed.

Education:
• High School Diploma or GED Required. BS preferred.

Experience:
• One (1) to three (3) years of associated work experience in customer service or patient care setting, managing patients, health information, and administration
• Proficiency in English and MS Office; intermediate to advanced Excel skills are a plus.
• Customer service orientation
• High degree of accuracy and attention to detail

Schedule:
• Monday - Friday
• Weekly shift rotations of 7am to 3:30pm, CST and 8:30am to 5pm, CST

CORE, CHN, and our subsidiaries are Equal Opportunity Employers. EOE/ADAAA/AA.

Applicants have rights under Federal Employment Laws. Please review the linked posters for more information:

http://www.dol.gov/whd/regs/compliance/posters/fmla.htm

https://www.eeoc.gov/employers/eeo-law-poster

http://www.dol.gov/whd/regs/compliance/posters/eppa.htm